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👉COMMUNICATION
Everyday English
Making complaints
1. Listen and read the conversation, paying attention to the highlighted parts. 🎧
Tom: I'm calling to make a complaint about the SMART backpack I ordered from you last week. I got it this morning, and it's smaller than the one you advertised online.
Trang: Well... Let me check it.
Tom: And I'm not happy with the colour, either. In your picture it's dark brown, and this one is yellowish brown.
Trang: I'm sorry about that. I'll send you another one.
2. Work in pairs. In turns, make complaints about the situations below.
1. The cans of fish you bought at the shop expired five days ago.
2. An assistant at the shop was not very helpful.
My favourite shopping place
3. Listen to three people talking about their favourite shopping places and tick (✔) the place they mention. 🎧
| People | Open-air shop | Discount market | Convenience store |
| 1. Mai | |||
| 2. Nam | |||
| 3. Alice |
4. Work in pairs. Take turns to ask and answer what each person in 3 likes about their shopping place.
1. Mai
2. Nam
3. Alice
Example:
A: What does Nam like about shopping at a convenience store?
B: It saves him time.
5. Work in groups. Share your favourite shopping place with your group.
You can include:
- the name of the place.
- the reason(s) why you like it.
